Privacy Policy

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Last updated: November 2026

At Seedhouseplants, we respect your privacy and take care to look after your personal information. This policy explains what information we collect, how we use it, who we may share it with and how cookies and similar technologies are used when you visit our website.

We may update this policy as our website, services and the technologies we use develop. Please check back occasionally for the latest version.

1. Who We Are

This website is operated by Seedhouseplants Ltd, trading as Seedhouseplants, an online plant and gift shop based in Saddleworth, Greater Manchester, UK.

For the purposes of data protection law, Seedhouseplants Ltd is the data controller responsible for the personal information collected through our website and in connection with our business.

If you have any questions about this policy or how we handle your information, you can contact us at:

Email: hello@seedhouseplants.co.uk
Website: www.seedhouseplants.co.uk

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide to us

Your name, email address, telephone number and delivery and billing addresses.
Order details, including the products you purchase and any delivery instructions.
Payment-related information needed to process your order. Card and payment details are handled by our payment providers rather than being stored directly by us.
Information you provide when contacting us with a question, enquiry, feedback or complaint.
Details relating to personalised, bespoke, wedding or corporate orders, such as names, messages, logos, artwork and business contact details.
Your marketing preferences and any information you provide when signing up to our mailing list.

Information collected automatically

When you visit our website, certain information may be collected automatically through Wix and other website technologies. This may include:

Your IP address and general location information.
Your device, browser and operating system.
Pages visited, links clicked and how you interact with our website.
Website performance, technical information and error reports.
Information collected through cookies and similar technologies, depending on your cookie preferences and the services in use.

We use Wix Analytics to view website statistics and understand general visitor activity, such as website traffic and popular pages. This helps us monitor and improve our online shop.

3. How We Use Your Information

We use personal information where necessary to:

Process and fulfil orders, including taking payment and arranging delivery.
Communicate with you about your order, delivery or enquiry.
Provide customer support and deal with returns, refunds or complaints.
Prepare and manage personalised, bespoke, wedding and corporate orders.
Send marketing emails where you have signed up or where we are otherwise permitted to do so.
Understand how visitors use our website and improve its performance and shopping experience.
Maintain website security, prevent misuse and identify technical problems.
Meet our legal, accounting and regulatory responsibilities.

4. Our Lawful Reasons for Using Your Information

Data protection law requires us to have a valid lawful basis for using personal information. Depending on the circumstances, we may rely on:

Contract: where we need your information to process an order or provide a service you've requested.
Legal obligation: where we need to keep records or comply with legal requirements.
Legitimate interests: where we have a genuine business reason to use information, provided this does not override your rights and interests. This may include responding to enquiries, improving our website, managing our business and maintaining security.
Consent: where you've given permission, for example for certain marketing communications or non-essential cookies and similar technologies.

Where we rely on consent, you can withdraw it at any time. This won't affect the lawfulness of anything we did before you withdrew it.

5. Who We Share Your Information With

We only share personal information where necessary to operate our business, provide our services or meet legal obligations.

This may include:

Wix: our website and online shop platform, which provides website hosting, shop functionality and related services.
Payment providers: Stripe, PayPal and other payment services made available at checkout, including card payments and iDEAL | Wero where offered. These providers process payments in accordance with their own privacy policies.
Delivery providers: courier and postal services used to deliver your orders.
Mailchimp: our email marketing platform, used to manage mailing list subscriptions and send marketing emails.
Website apps and service providers: third-party tools used to support website features, which may include customer reviews, forms, chat, announcement bars, website performance monitoring and other functionality.
Analytics and marketing services: services used to understand website activity, measure performance or support marketing, where applicable and subject to relevant privacy and consent requirements.
Professional advisers and authorities: where necessary for accounting, legal, regulatory or other legitimate business purposes.

Some of these providers may process information on our behalf, while others may act as independent controllers. Their own privacy policies may also apply.

We do not sell your personal information to third parties.

6. Marketing Emails

If you sign up to our mailing list, we may send you occasional emails about new products, seasonal collections, offers, news and updates from Seedhouseplants.

We use Mailchimp to manage our mailing list and send these emails.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails. You can also contact us at hello@seedhouseplants.co.uk.

We will only send marketing communications where we have an appropriate legal basis to do so.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help it function, remember preferences, support website features and understand how visitors use the site.

Cookies are small files stored on your device when you visit a website. Other technologies, such as scripts, pixels and embedded content, may also collect or access information from your device.

Our website is built using Wix and includes additional apps and integrations. These may include tools for:

Essential website and online shop functions.
Website preferences and functionality.
Customer reviews and embedded content, including review services.
Forms, chat and announcement bars.
Website statistics, performance monitoring and technical diagnostics.
Marketing and advertising integrations, including Meta technologies.

The exact cookies and technologies used may change as our website and its apps are updated. We are currently reviewing the full list of technologies identified by our website cookie scan so that we can provide more detailed information about their individual purposes.

Managing your cookie preferences

Our website displays a cookie consent banner that allows you to manage your preferences for different categories of cookies and similar technologies.

You can use the banner to accept or reject non-essential categories and, where available, adjust your choices. You can also revisit your preferences using the cookie settings or privacy option on our website.

Essential cookies are used where they are necessary for the website or a service you've requested to function. Non-essential cookies and technologies should only be used where the required consent has been obtained.

Please be aware that blocking certain cookies or third-party content may affect how some parts of the website work.

You can also manage cookies through your browser settings. However, deleting or blocking cookies in your browser may affect website functionality and does not necessarily manage all forms of online tracking.

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes explained in this policy.

How long we retain information depends on the type of information and why we collected it. For example:

Order and transaction records may be kept for accounting, tax and legal purposes.
Customer correspondence may be retained for as long as needed to deal with an enquiry or any follow-up.
Marketing information is retained while you remain subscribed, or until we no longer need it for the relevant purpose.
Website and technical information is retained in accordance with the relevant provider's retention arrangements and our business needs.

When information is no longer needed, we take reasonable steps to delete it or ensure it is no longer identifiable.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our website is hosted through Wix, and payments are processed through external payment providers. These providers have their own security measures and privacy arrangements.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. International Data Transfers

Some of the service providers we use may process or store personal information outside the UK.

Where personal information is transferred internationally, the relevant provider is responsible for applying appropriate safeguards where required by data protection law. These may include UK adequacy regulations, approved contractual protections or other recognised transfer mechanisms.

Further information may be available in the privacy policies of the relevant providers.

11. Your Privacy Rights

Under applicable data protection law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Ask us to restrict how we use your information.
Object to certain types of processing.
Request a copy of certain information in a portable format.
Withdraw consent where we rely on it to process your information.

You also have the right to object to direct marketing at any time.

These rights are subject to certain conditions and exceptions. If you'd like to exercise a right or ask a question about your information, please contact us at hello@seedhouseplants.co.uk.

You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.

Website: https://ico.org.uk/

12. Third-Party Websites

Our website may contain links to external websites, services or social media platforms. If you follow one of these links, you'll be leaving our website.

We are not responsible for the privacy practices or content of external websites. We recommend checking their privacy policies before providing any personal information.

13. Children's Privacy

Our website and products are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information directly from children for marketing purposes. If you believe a child has provided us with personal information, please contact us so we can look into it.

14. Changes to This Policy

We may update this Privacy Policy and Cookie Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page, along with the revised date at the top of the policy.

15. Contact Us

If you have any questions about this policy or how we use your personal information, please get in touch.

Seedhouseplants Ltd (trading as Seedhouseplants)
Email: hello@seedhouseplants.co.uk
Website: www.seedhouseplants.co.uk