Shipping Policy

Here’s everything you need to know about getting your plants and gifts safely and quickly!

📦 Order Processing Times

• Orders are usually prepared within 0–3 working days (Mon–Fri).

• Live plants are generally dispatched Monday–Thursday to avoid weekend delays in transit.

• Larger or more complex orders (e.g. corporate or event orders) and during busy periods like Christmas may take a little longer.

• If your order is needed for a specific date (birthday, wedding, event), let us know! We can make sure it’s dispatched in time.

📦 UK Mainland Shipping

(England, Scotland & Wales)

Standard Services:

Service	Delivery Aim	Notes
Courier Tracked / Royal Mail 2nd	2–4 working days	Depends on weight
Royal Mail 48 Tracked	2–3 working days	–

Express Services:

Service	Delivery Aim	Notes
Courier Next Working Day	1 working day	Orders before 10:00 AM
Royal Mail 24 / FedEx Priority	1 working day	Orders before 10:00 AM Depends on weight

Delivery Info:

• Orders placed on weekends or after 16:00 on weekdays are processed the next working day.

• Typical couriers: Evri, InPost, Yodel. You can let us know if you prefer a specific courier.

Note: Delivery times are estimates from the courier. Rare delays may occur due to weather, strikes, or mishandling. We’re happy to help if any issues arise.

📦 How We Package Your Order

• Each item is wrapped in paper individually or in small groups.

• All packaging is made from recycled materials and is completely zero-plastic,

• Read more about our packaging on our Packaging blog post

📦 Tracking Your Order

• You’ll receive a tracking email once your order is dispatched (for Couriers, Royal Mail 24 & 48).

• Royal Mail 1st & 2nd class don’t offer full tracking updates.

• If your order hasn’t arrived 7 working days after dispatch, please get in touch with your name and order number.

📦 International Shipping

• If you’re ordering outside mainland Great Britain, please check your country’s import rules for live plants and soil.

• Some areas (Northern Ireland, EU) may require phytosanitary certificates or border inspections. We currently cannot supply these certificates.

• We cannot refund orders delayed, charged, or confiscated during import.

• Don’t worry, our plant-free kits and gifts travel beautifully internationally with no paperwork needed!

📦 Delayed or Special Delivery

• Want your order held for a special occasion? Just leave a note or drop us a message, and we’ll hold it until you need it.

📦 Failed or Missed Deliveries

• We aren’t responsible for parcels failed or missed due to:

  
  

  • Incorrect address

  • Not being in to accept delivery

  • Loss/damage in a safe place

  • Extended or rearranged delivery windows

  • Late ordering, leaving insufficient processing and delivery time

  • Choosing a delivery service that isn’t suitable for your address or area

    
    

• In some cases, we can contact the courier for updates, but this may delay delivery.

📦 Damaged Items

• If your plant arrives damaged, please contact us with a photo as soon as possible. We’ll help sort it out. View our Returns Policy here

📦 Questions? We’re Here to Help!

If you have any questions or need advice, don’t hesitate to reach out. We’re always happy to help!