There are several shipping options available depending on how soon you need your order.
📦Order Processing times
The time I need to prepare an order for shipping varies, usually 0-2 days.
For details, see individual items.
📦Delay Dispatch
If you would like to place an order and receive it at a later date e.g. for birthday, wedding, event etc. Just drop us a message or leave a note on your order and I will hold your order back.
📦Estimated shipping times for United Kingdom Mainland (England, Wales & Scotland)
Unless requested, live plant orders are usually dispatched Monday - Thursday each week to reduce time stuck in transit over the weekends.
Standard Delivery - Royal Mail / Courier (depending on weight): 2-3 business days.
Express Delivery - Royal Mail 1st / Courier Next Working Day (depending on weight): Delivery Aim for Next Working Day (Order placed before 12:00 GMT)
Delivery times are provided by the courier companies. In rare situations, deliveries may take longer due to external factors such as the weather, strikes, delays and mishandling during transit.
Seedhouseplants is not responsible for late / damaged deliveries from factors out of our control, however, will do our best to sort any issues that may arise.
If for any reason, an item received is damaged, please contact us with a photo on arrival and we can help.
📦Tracking
Once orders have been dispatched you will receive an email containing the tracking information on all compatible services. Please note that most Royal Mail standard 1st & 2nd class services currently don’t receive full tracking updates.
If you haven’t received your order within 7 working days from the dispatch email, please get in touch with your name and order number.
📦Customs and import taxes for orders outside of Great Britain mainland
If you are based outside of Great Britain mainland (England, Wales, Scotland) when ordering plants, please be aware of your country’s import regulations. Many countries E.g. Northern Ireland / EU require documents such as phytosanitary certificates and potential border inspections, which we are unable to supply at the moment due to cost. If you place an order containing plants or soil and it gets confiscated, receives charges is delayed or is damaged, we sadly cannot provide refunds at this current time.
📦Failed Delivery
We are not responsible for failed deliveries e.g. if you are not in to accept your parcel, loss or damage in safe place or from extending / rearranging delivery window and if an incorrect address has been provided. However, we can attempt contact with couriers to in specific situations for further parcel updates.
Any other questions? feel free to ask!