Large, Bespoke, Wedding & Corporate Orders - Terms & Conditions

Last updated: November 2026

 

These additional terms apply to larger orders and orders that require extra preparation, personalisation, customisation or coordination.

 

This includes, but is not limited to, wedding favours, event gifts, corporate orders, bulk purchases, bespoke plant arrangements and other specially prepared orders.

 

These terms should be read alongside our General Terms & Conditions, Shipping Policy and Returns & Refunds Policy. They provide additional information for larger and more involved orders.

 

 

1. Quotes and Order Confirmation

 

1.1. For larger, bespoke, wedding and corporate orders, we will normally provide a quotation based on the products, quantities, personalisation, delivery requirements and other details discussed.

 

1.2. Quotations are based on the information available at the time and may be subject to change if the requirements, quantities or specifications are amended.

 

1.3. An order will be considered confirmed once the quotation and order details have been agreed, any required deposit or payment has been received, and we have confirmed acceptance of the order.

 

1.4. The final agreed quotation, order specification and any approved artwork, proofs or mock-ups will form part of the order agreement.

 

1.5. Any specific arrangements or terms agreed in writing for an individual order will take precedence over these additional terms where they differ.

 

 

2. Deposits and Payment

 

2.1. Payment arrangements will be confirmed in the quotation or order agreement.

 

2.2. Unless otherwise agreed, full payment will be required before production, preparation or procurement begins.

 

2.3. For some larger orders, we may agree to a deposit or staged payment arrangement. Any payment schedule and balance due dates will be confirmed in writing.

 

2.4. Where a deposit or staged payment arrangement has been agreed, production or procurement will normally begin once the relevant payment has been received.

 

2.5. We reserve the right to pause production, preparation or dispatch if an agreed payment is outstanding. This may affect the estimated completion or delivery date.

 

2.6. Delivery charges will be listed separately unless they are included in the agreed quotation.

 

2.7. Prices are based on the quantities and specifications in the agreed quotation. Changes to quantities or requirements may affect the overall price or unit cost.

 

2.8. Seedhouseplants is not VAT registered, so VAT is not charged on our products or invoices.

 

 

3. Products, Quantities and Specifications

 

3.1. We will supply the products and quantities detailed in the final agreed quotation or order specification.

 

3.2. As plants are natural, living products, individual plants may vary in size, shape, colour and appearance. We will aim to maintain the overall style, quality and appearance agreed for the order.

 

3.3. Plant varieties and availability can change throughout the year. If a particular variety becomes unavailable, we may suggest a suitable alternative of comparable appearance and value.

 

3.4. If a specific plant variety or product is essential to your order, please let us know before confirming. We will discuss availability and any limitations with you.

 

3.5. We will make reasonable efforts to ensure the finished order matches the agreed design and specification. However, minor natural variations should be expected when working with living plants and handmade arrangements.

 

 

4. Personalisation, Artwork and Branding

 

4.1. Where an order includes personalised items, logos, messages or other branding, you are responsible for supplying accurate wording, artwork and design details.

 

4.2. Where we provide proofs, mock-ups or artwork for approval, you must check all details carefully, including spelling, wording, colours, logos, sizing and positioning.

 

4.3. Production of personalised items will normally begin once the final artwork or design has been approved.

 

4.4. We cannot be held responsible for errors in artwork, wording or details that have been approved by you.

 

4.5. Changes requested after artwork approval or once production has started may incur additional costs and could affect the agreed completion or delivery date.

 

4.6. You confirm that you have the necessary rights and permissions to use any logos, images, designs or other materials supplied to us.

 

4.7. Any branding or artwork supplied by you will be used only for the purpose of fulfilling your order, unless otherwise agreed in writing.

 

4.8. Seedhouseplants retains ownership of its own designs, product photography, templates, packaging designs and original creative materials unless otherwise agreed in writing.

 

 

5. Changes to Orders

 

5.1. If you need to change your order, please contact us as soon as possible.

 

5.2. We will do our best to accommodate reasonable changes, but this will depend on the stage of preparation or production and the availability of materials and products.

 

5.3. Changes to quantities, product choices, personalisation, artwork or delivery arrangements may affect the price and timescale.

 

5.4. Where work has already started, or materials have been purchased specifically for your order, additional costs may apply.

 

5.5. Any agreed changes to the order will be confirmed in writing.

 

 

6. Cancellations

 

6.1. If you wish to cancel an order, please contact us as soon as possible.

 

6.2. The cancellation rights that apply will depend on whether the order is placed by a consumer or a business, and on the nature of the products and any personalisation involved.

 

6.3. For consumer orders, your statutory cancellation rights will apply unless a specific legal exemption applies. For example, certain goods made to your specifications or clearly personalised may be exempt from the usual 14-day change-of-mind cancellation right. Not every large or bespoke order automatically qualifies for this exemption.

 

6.4. For business-to-business orders, where production, procurement or preparation has started, cancellation charges may apply. These will reflect reasonable costs already incurred or committed specifically for the order, including completed work and materials that cannot reasonably be reused or returned.

 

6.5. Where a deposit or part-payment has been received, any amount retained following cancellation will be based on applicable legal requirements and any reasonable costs or losses that can properly be recovered. Any remaining balance will be refunded where appropriate.

 

6.6. We will explain any applicable cancellation costs before confirming the final amount due.

 

6.7. Nothing in this section affects your statutory rights where they apply.

 

 

7. Production and Delivery

 

7.1. Estimated production, preparation and delivery times will be discussed and agreed as part of the quotation or order confirmation.

 

7.2. We will make reasonable efforts to meet the agreed timescales, particularly where an order is needed for a specific event or occasion.

 

7.3. Production and delivery estimates may depend on final approval of artwork, receipt of payment, product availability and confirmation of all order details.

 

7.4. Courier delivery times are estimates and cannot be guaranteed. Once an order has been dispatched, we will provide tracking details where available and assist with any delivery issues where appropriate.

 

7.5. You are responsible for providing a complete and accurate delivery address, contact details and any relevant delivery instructions.

 

7.6. Additional delivery locations, changes to an agreed delivery address or special delivery arrangements may incur extra charges.

 

7.7. Where an order is being delivered to an event venue or another third-party location, you are responsible for ensuring that the recipient or venue is able to accept the delivery at the agreed time.

​

7.8 Special Delivery Requirements and Additional Services

 

Some orders may require delivery arrangements beyond standard courier services. This may include dedicated or direct couriers, timed or appointment-based deliveries, specific venue access arrangements, delivery to restricted locations or other special handling and delivery instructions.

 

Please make us aware of any specific delivery requirements when requesting a quotation so that we can assess the arrangements needed and include any additional costs in the original quote.

 

If special delivery requirements are only made known after a quotation has been accepted, or if the delivery arrangements change, additional charges may apply. Where extra costs are identified, we will discuss these with you and obtain approval before making the arrangements or committing to the additional expense.

 

 

8. Delivery, Damage and Shortages

 

8.1. Please check your order as soon as reasonably possible after delivery.

 

8.2. If an order arrives damaged, incomplete or with a significant issue, please contact us as soon as reasonably possible. Ideally, any visible damage or shortages should be reported within 48 hours of delivery so that we can investigate promptly.

 

8.3. Photographs of any damage or issues can be helpful when investigating a problem, although they are not a condition of exercising your statutory rights.

 

8.4. Where an issue appears to have occurred during transit, we will work with you and the relevant courier to investigate and agree an appropriate resolution.

 

8.5. Any reporting timeframe in this section is intended to help us resolve issues quickly and does not limit any statutory rights or remedies that apply.

 

 

9. Living Plants and Event Orders

 

9.1. We take reasonable care to ensure that plants are healthy and suitable for dispatch when they leave us.

 

9.2. Living plants can naturally change in appearance during transport and after delivery. Minor changes in leaf position, colour or appearance can be normal.

 

9.3. Once delivered, the condition of living plants will depend on factors such as light, temperature, watering, ventilation and general care. We cannot be responsible for deterioration caused by unsuitable conditions or care after delivery, except where the issue is due to a fault or other responsibility on our part.

 

9.4. For wedding, event and corporate orders, you are responsible for ensuring that plants are stored in suitable conditions between delivery and their intended use or distribution.

 

9.5. We recommend unpacking orders promptly and following the care instructions supplied, particularly where plants are being held for an event.

 

 

10. Business-to-Business Orders

 

10.1. This section applies where an order is placed by a company, organisation or other business for purposes relating to its business activities.

 

10.2. Business customers should check the quotation and order specification carefully before confirming, as these will form part of the agreed order.

 

10.3. Payment, changes, cancellations and any additional arrangements will be governed by the agreed quotation, these terms and any specific written agreement for the order.

 

10.4. Where an order is placed for business purposes, consumer-specific cancellation rights may not apply. Any cancellation arrangements will therefore be assessed in accordance with the agreed terms and applicable law.

 

10.5. Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.

 

 

11. General

 

11.1. Any amendments to an agreed order or specific arrangements should be confirmed in writing by both parties.

 

11.2. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

 

11.3. These additional terms, together with our General Terms & Conditions and the final agreed quotation, order specification and approved artwork (where applicable), form the agreement for the order.

 

11.4. These terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply.

 

 

 

12. Contact Us

 

If you have any questions about a larger, bespoke, wedding or corporate order, or would like to discuss a quotation, please get in touch.

 

Seedhouseplants Ltd (trading as Seedhouseplants)

Email: hello@seedhouseplants.co.uk

Website: www.seedhouseplants.co.uk