Shipping Policy
Updated: 3 days ago
Last updated: November 2026
We want your plants and gifts to arrive safely and in good time. This policy explains how we prepare, package and deliver orders, including the delivery options available and what to do if something goes wrong.
1. Order Processing and Dispatch
1.1 We aim to prepare and dispatch standard orders within 0–3 working days (Monday–Friday), although this may take a little longer during busy periods.
1.2 Orders placed after 4pm on weekdays, or over the weekend, will normally be processed from the next working day.
1.3 Live plants are generally dispatched Monday–Thursday to help minimise the time they spend in transit and avoid unnecessary delays over weekends.
1.4 Larger orders, bespoke products, corporate orders and event orders may require additional preparation time. If this applies to your order, we'll let you know.
1.5 We take care when preparing and packaging every order to help ensure your items arrive in the best possible condition.
2. UK Delivery Options
We offer a range of delivery services depending on the size, weight and contents of your order.
Available services and prices will be displayed at checkout.
Our usual delivery options include:
Delivery service | Estimated delivery time | Notes |
| 2–4 working days | Depends on weight |
| 2–3 working days | – |
| Usually 1 working day | Orders before 10:00 AM Mon - Thurs |
| Usually 1 working day | Orders before 10:00 AM Mon - Thurs Depends on weight |
Delivery estimates are shown at checkout and are calculated from the point your order is dispatched. They are provided as a guide rather than a guarantee, as delivery times can occasionally be affected by courier delays or other circumstances.
Delivery estimates begin once your order has been dispatched and are provided as a guide rather than a guarantee.
Express and next-working-day services may be available for orders placed before 10am, Monday–Thursday, depending on the delivery service and parcel size or weight.
We may use delivery providers such as Evri, InPost, Yodel, Royal Mail and FedEx, depending on the service selected and the requirements of your order.
If you have a preferred courier, please contact us before ordering. We'll do our best to accommodate your request, although this cannot always be guaranteed.
Free Standard Delivery
We offer free standard delivery on qualifying UK mainland orders over £45.
This applies to the standard Courier Tracked / Royal Mail 2nd Class delivery option at checkout. It doesn't automatically apply to express or upgraded delivery services.
3. Delivery Times and Delays
3.1 Delivery times are estimates supplied by our delivery partners. While we do our best to dispatch orders promptly, delays can occasionally happen.
3.2 Factors such as adverse weather, busy periods, courier disruptions, strikes or unexpected transport issues may affect delivery times.
3.3 If you need an order for a particular occasion or date, please contact us before ordering. We'll do our best to help, but delivery dates should not be considered guaranteed unless we've specifically agreed this with you.
3.4 If your order hasn't arrived within 7 working days of dispatch, please get in touch so we can investigate.
3.5 If an order is delayed beyond the agreed delivery timeframe, we'll work with you to resolve the issue in accordance with your statutory rights.
4. Tracking Your Order
4.1 Where a tracked delivery service is used, we'll send tracking information by email once your order has been dispatched.
4.2 Tracking is generally available with courier services, Royal Mail 24 and Royal Mail 48.
4.3 Some standard Royal Mail services, including 1st and 2nd Class, may not provide full tracking.
4.4 Please check your tracking information regularly once your order has been dispatched. If anything looks unusual or the tracking hasn't updated for an extended period, feel free to contact us.
5. Delivery Address and Missed Deliveries
5.1 Please check that your delivery address and contact details are correct before completing your order.
5.2 If you notice an error after placing your order, contact us as soon as possible. We'll do our best to make changes before dispatch, but this may not always be possible once an order has been processed.
5.3 If a delivery attempt is missed, the courier may offer another delivery attempt, collection from a local depot or collection point, or an alternative delivery arrangement.
5.4 Please follow the instructions provided by the delivery provider and make any necessary arrangements to receive or collect your parcel.
5.5 If a parcel is returned to us because of an incorrect address, missed delivery or failure to collect, please contact us so we can discuss the available options.
5.6 If a parcel needs to be sent out again, additional delivery charges may apply. Any refund or deduction will be handled in accordance with applicable consumer law.
5.7 If a parcel is marked as delivered but you haven't received it, please contact us. We'll investigate with the delivery provider and help resolve the issue.
5.8 Where we arrange delivery using one of our nominated delivery providers, responsibility for your order remains with us until it has been delivered to you or someone you've nominated to receive it, in accordance with applicable consumer law.
6. Live Plants and Packaging
6.1 We take extra care when packaging live plants to help protect them during transit.
6.2 Live plants are generally dispatched Monday–Thursday to reduce the risk of parcels being held over weekends.
6.3 Plants are living products, so slight changes in appearance during transportation can be normal. We recommend unpacking your plants as soon as reasonably possible after delivery and following the care instructions provided.
6.4 Our packaging is chosen with the environment in mind. Wherever possible, we use recycled and recyclable materials and avoid unnecessary plastic. Read more about Our Packaging
6.5 If your plants or other items arrive damaged or in poor condition, please contact us as soon as possible with photographs so we can assess the issue and help.
7. Delivery Locations and Restrictions
7.1 We currently deliver to selected addresses within the United Kingdom, including Great Britain and Northern Ireland.
7.2 We can deliver non-plant products to Northern Ireland, subject to the delivery options available at checkout.
7.3 Unfortunately, we are currently unable to deliver live plants or products containing plants to Northern Ireland due to plant health and certification requirements.
7.4 We do not currently offer delivery to destinations within the European Union or outside the United Kingdom.
7.5 If an order containing products that we are unable to deliver to the destination is placed, we'll contact you to discuss the available options. Where we cannot fulfil the order, the affected items will be cancelled and refunded.
8. Damaged, Missing or Incorrect Orders
8.1 We take care to ensure orders are packaged securely and dispatched correctly.
8.2 If your order arrives damaged, contains an incorrect item or appears to be missing something, please contact us as soon as reasonably possible.
8.3 Photographs of the affected items and their inner and outer packaging are helpful and may allow us to resolve the issue more quickly.
8.4 If your parcel hasn't arrived, please contact us so we can investigate with the delivery provider.
8.5 Where an item is damaged, faulty, missing or incorrectly supplied, we'll work with you to arrange an appropriate resolution in accordance with your statutory rights.
8.6 For further information about damaged items, returns and refunds, please see our separate Returns & Refunds Policy.
9. Special Delivery Requests
If you have a particular delivery requirement, such as a preferred delivery day, a request to hold an order or a specific courier preference, please contact us before ordering wherever possible.
We'll always do our best to accommodate requests, although some arrangements may not be possible depending on the product, courier or time of year.
For larger corporate orders, event orders or bespoke arrangements, delivery requirements can be discussed and agreed separately before the order is confirmed.
10. Contact Us
If you have any questions about delivery, tracking or an existing order, please get in touch.
Seedhouseplants
Email: hello@seedhouseplants.co.uk
Website: www.seedhouseplants.co.uk
We're always happy to help!
Thanks for supporting our little plant shop. 🌿
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