Terms & Conditions
Last updated: November 2026
Trading name: Seedhouseplants
Legal name: Seedhouseplants Ltd
Welcome to Seedhouseplants! These Terms & Conditions explain the terms that apply when purchasing products from our online shop.
We want your shopping experience to be as simple and enjoyable as possible, so we've kept things clear and straightforward. If you have any questions, please get in touch and we'll be happy to help.
By placing an order with Seedhouseplants, you agree to these Terms & Conditions.
1. About Us
Seedhouseplants is an online houseplant and gift shop based in Saddleworth, Greater Manchester, UK.
We specialise in plants, succulents, terrariums, propagation kits, air plants and other nature-inspired gifts.
For any questions about your order or these Terms & Conditions, please contact us:
Email: hello@seedhouseplants.co.uk
Website: www.seedhouseplants.co.uk
2. Orders and Acceptance
2.1 All orders are subject to availability and acceptance by Seedhouseplants.
2.2 Once you place an order, you'll receive an order confirmation email acknowledging that we've received it. This does not necessarily mean your order has been accepted. A contract is formed when we confirm that your order has been accepted, normally when we dispatch your items.
2.3 Please check your order details carefully before completing your purchase, including product selections, quantities and delivery information.
2.4 If we are unable to fulfil an order, for example due to stock availability or an error with the product listing, we'll contact you as soon as possible and arrange a suitable resolution, including a full refund where appropriate.
2.5 We reserve the right to decline or cancel an order where necessary, including in cases of suspected fraudulent activity or genuine pricing or listing errors. If payment has already been taken, a full refund will be provided.
3. Products and Natural Variations
3.1 We take care to ensure that all product descriptions, photographs and information are as accurate as possible.
3.2 As many of our products are handmade and contain living plants and natural materials, individual items may vary slightly in size, shape, colour, texture and overall appearance.
3.3 Plants are living products and their appearance can change naturally depending on the season, growing conditions and stage of development.
3.4 Product photographs are intended as a guide. Unless specifically stated, the exact plant or arrangement supplied may differ slightly from the photographs shown.
3.5 Where a particular plant variety becomes unavailable, we'll contact you to discuss a suitable alternative or arrange a refund for the affected item. We won't substitute a different product without your agreement.
3.6 We reserve the right to make reasonable changes to product presentation or packaging where necessary, provided the overall product remains consistent with its description.
4. Personalised and Custom Products
4.1 Some of our products can be personalised or made to order, including custom labels, gift cards and bespoke arrangements.
4.2 Where personalisation is requested, you are responsible for ensuring that all wording, spelling, names, dates and other information supplied are correct.
4.3 Where we provide a proof or mock-up for approval, please check it carefully before confirming. Once approved and production has started, changes may not be possible or may incur additional costs.
4.4 Products that are clearly personalised or made to a customer's specific requirements may be exempt from the usual 14-day change-of-mind cancellation right under consumer law. This may include products featuring names, logos, messages or other branding permanently applied to items such as jars, pots or glassware.
Where personalisation is limited to a separate or removable element, such as a gift card or tag, the standard product may still be eligible for normal cancellation rights.
This does not affect your rights if an item is faulty, damaged or not as described.
4.5 Bespoke arrangements and made-to-order products will be prepared in accordance with the details agreed at the time of purchase.
5. Pricing and Payment
5.1 All prices are displayed in pounds sterling (£ GBP).
5.2 Delivery charges, where applicable, are shown separately during checkout before your order is completed.
5.3 Seedhouseplants is not VAT registered, so VAT is not charged on our products or invoices.
5.4 Payment must be completed at checkout using one of the payment methods available on our website.
5.5 Orders will not normally be processed or prepared until payment has been successfully received.
5.6 If a genuine pricing error is identified after an order has been placed, we'll contact you before proceeding. You'll have the option to accept the correct price or cancel the order for a full refund.
6. Order Changes and Cancellations
6.1 If you need to make a change or cancel an order, please contact us as soon as possible.
6.2 We ask that cancellation requests are made within 24 hours of placing an order wherever possible, as orders may be prepared or dispatched quickly.
6.3 We'll do our best to accommodate changes, but once an order has been processed, prepared or dispatched, changes or cancellations may no longer be possible.
6.4 Where an order includes personalised or bespoke products, cancellation rights may be limited once production has begun, depending on the nature of the product and applicable consumer law.
6.5 Nothing in this section affects your statutory cancellation rights or your rights relating to faulty, damaged or incorrectly supplied goods.
7. Shipping and Delivery
7.1 We aim to prepare standard orders within 0–3 working days (Monday–Friday), although some orders may take longer during busy periods or where products are made to order.
7.2 Live plants are generally dispatched Monday–Thursday to help minimise delays over weekends.
7.3 Delivery services, costs, estimated delivery times and other shipping information are outlined in our separate Shipping Policy, available on our website.
7.4 Any delivery estimates provided are based on the information available from our delivery partners. While we make every reasonable effort to dispatch orders promptly, courier delivery times cannot always be guaranteed.
7.5 Please ensure that your delivery address and contact details are accurate and complete when placing your order. If you notice an error, contact us as soon as possible.
7.6 If an order is delayed, lost or delivered incorrectly, please contact us so we can investigate and help resolve the issue.
7.7 Responsibility for your order remains with us until it is delivered to you or to someone you've nominated to receive it, other than the carrier, in accordance with applicable consumer law.
7.8 If you need an order for a specific occasion or date, please contact us before ordering. We'll do our best to help, although a delivery date should not be considered guaranteed unless we've specifically agreed this with you.
8. Caring for Live Plants
8.1 We take reasonable care to select, prepare and package healthy plants before dispatch.
8.2 Living plants naturally change over time and their ongoing health depends on factors including watering, light, temperature, humidity and their new environment.
8.3 We provide care information with our products to help you look after your plants. We recommend following these instructions and contacting us if you need any additional advice.
8.4 Once delivered, plants will be affected by their surroundings and the care they receive. We cannot guarantee their long-term condition or growth once they are in your care.
8.5 However, this does not affect your statutory rights if a plant was faulty, unhealthy or not as described when supplied.
9. Damaged, Faulty or Incorrect Orders
9.1 We take care to ensure that every order is packaged securely and arrives in good condition.
9.2 Please check your order as soon as reasonably possible after delivery.
9.3 If an item arrives damaged, faulty or incorrect, please contact us with a description of the issue and clear photographs where possible.
9.4 Photographs of the item and its inner and outer packaging can help us understand what has happened and resolve the issue quickly.
9.5 We'll review each issue individually and, where appropriate, offer a replacement, repair, refund or another suitable resolution in accordance with your statutory rights.
9.6 For live plants, minor changes in appearance following transportation can be normal. However, if a plant arrives in poor condition, please contact us promptly so we can assess the issue and help.
9.7 We may ask for photographs or further information to help investigate a reported problem. This does not remove or restrict your legal rights.
For further information, please see our separate Returns & Refunds Policy.
10. Returns and Refunds
10.1 We want you to be happy with your purchase. If something isn't quite right, please get in touch and we'll do our best to help.
10.2 For eligible online purchases, you generally have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the goods.
10.3 Certain products may be exempt from the statutory change-of-mind cancellation right, including goods that are clearly personalised or made to a customer's specifications, and goods liable to deteriorate or expire rapidly. Whether an exemption applies will depend on the nature of the product and the personalisation involved.
10.4 Where a return is due to a change of mind, you may be responsible for the reasonable cost of returning the item, provided you've been informed of this before purchase.
10.5 Where an item is faulty, damaged or incorrectly supplied, we'll cover reasonable return costs where a return is required.
10.6 Refunds will be processed in accordance with applicable consumer law and returned to the original payment method wherever possible.
10.7 These terms do not affect any additional rights you may have under the Consumer Rights Act 2015 or other applicable legislation.
Please refer to our separate Returns & Refunds Policy for full details of our returns process.
11. Gift Orders
11.1 We understand that many of our products are purchased as gifts for other people.
11.2 Please ensure that the recipient's delivery address and any delivery instructions are correct when placing your order.
11.3 If you're sending an order directly to someone else, please check that the recipient will be able to accept delivery where necessary, particularly for live plants.
11.4 If a gift is damaged or arrives incorrectly, please contact us and we'll do our best to resolve the issue.
11.5 Where an order is purchased as a gift, the statutory rights associated with the purchase are not removed simply because the goods are being delivered to someone else.
12. Intellectual Property
12.1 All original content on the Seedhouseplants website, including product photography, written content, graphics, branding, designs and packaging artwork, belongs to Seedhouseplants or is used with permission.
12.2 You may not reproduce, copy, distribute or use our original content for commercial purposes without prior written permission.
12.3 All trademarks, logos and other branding remain the property of their respective owners.
13. Website Information and Availability
13.1 We make every effort to ensure that the information on our website is accurate and up to date.
13.2 Occasionally, errors or omissions may occur in product descriptions, pricing, photographs or availability.
13.3 We reserve the right to update product listings, prices and website content where necessary. Any changes will not affect orders that have already been accepted, except where agreed with you or otherwise permitted by law.
13.4 We cannot guarantee that our website will always be available or free from interruptions, although we'll do our best to maintain a reliable service.
14. Liability
14.1 We take reasonable care in preparing, packaging and supplying all orders.
14.2 Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
14.3 Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 in relation to goods being of satisfactory quality, fit for purpose and as described.
14.4 We are not responsible for deterioration or damage caused by improper care, unsuitable storage or environmental conditions after delivery, where this is not due to a fault that existed when the goods were supplied.
15. Privacy and Personal Information
15.1 We collect and use personal information in accordance with our Privacy Policy.
15.2 Your information may be used to process orders, arrange deliveries, provide customer support and send marketing communications where you've given the appropriate permission.
15.3 For further information about how we handle your personal information and use cookies, please see our separate Privacy Policy.
16. Changes to These Terms
16.1 We may update these Terms & Conditions from time to time to reflect changes to our business, products or legal requirements.
16.2 The latest version will always be available on our website, together with the date it was last updated.
16.3 The terms applicable to your order will be those in force when your order is accepted.
17. Governing Law
17.1 These Terms & Conditions are governed by the laws of England and Wales.
17.2 If a dispute arises, we'll always aim to resolve it fairly and reasonably in the first instance.
17.3 Nothing in these Terms & Conditions affects any rights you may have under the mandatory consumer protection laws of the country in which you live.
18. Contact Us
If you have any questions about these Terms & Conditions, your order or anything else, we'd love to hear from you.
Seedhouseplants
Email: hello@seedhouseplants.co.uk
Website: www.seedhouseplants.co.uk
Thanks for supporting our little plant shop! 🌿
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