Last Updated: 01/05/2024
Thanks for visiting Seedhouseplants. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website www.seedhouseplants.co.uk and when you make a purchase from our online shop. By using our website, you agree to the terms outlined in this policy.
1. Who We Are
Seedhouseplants is an online houseplant shop based in Saddleworth, Greater Manchester, UK. We provide a variety of plants and related products to our customers. If you have any questions regarding this privacy policy, please contact us at Seedhouseplants@outlook.com.
2. What Information We Collect
We collect information about you in the following ways:
a. Information You Provide to Us
- Personal Details: When you make a purchase, create an account, or subscribe to our newsletter, we collect your name, email address, postal address, and phone number.
- Payment Information: We collect payment details (e.g., credit/debit card information) when you make a purchase, but we do not store this information. Payments are processed securely through our third-party payment providers.
b. Information We May Collect Automatically
- Device and Log Information: When you visit our website, we automatically collect information about your device, including IP address, browser type, and operating system. We may also log details of your visits, such as the pages you view and the links you click.
- Cookies and Tracking Technologies: We use cookies to improve your browsing experience, personalise your interactions, and analyse website performance. For more details, please see our Cookie Policy below.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including sending confirmation emails and updates on the status of your delivery.
- To manage your account, including user registration, login, and password management.
- To improve our website, services, and product offerings.
- To send you marketing communications (if you have opted in) about our products, promotions, and offers. You can unsubscribe at any time.
- To detect and prevent fraud, unauthorized access, and illegal activities.
4. Legal Basis for Processing Your Information
We will only process your personal data when we have a lawful basis for doing so. The legal bases for processing include:
- Performance of a contract: We need your personal data to process your orders and deliver your purchases.
- Consent: Where you have given consent (e.g., subscribing to our newsletter).
- Legitimate interests: We may use your data to improve our website, for administrative purposes, or to protect our business interests.
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: We use third-party service providers to process payments, manage deliveries, and send marketing emails. These providers are only allowed to use your information to provide services on our behalf.
- Legal Obligations: We may disclose your information if required by law, regulation, or legal process, or to protect the safety, rights, and property of Seedhouseplants Limited.
6. How We Protect Your Information
We take the security of your personal information seriously. We use appropriate technical and organizational measures to safeguard your data, including encryption, secure servers, and restricted access.
7. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can ask us to correct any inaccurate or incomplete data.
- Erasure: You can request the deletion of your personal data under certain circumstances.
- Restriction of Processing: You can ask us to limit the way we use your data.
- Data Portability: You can request your personal data in a machine-readable format.
- Object: You can object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at Seedhouseplants@outlook.com. We will respond within one month of receiving your request.
8. How Long We Keep Your Information
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. When we no longer need your data, we will securely delete or anonymize it.
9. Minors Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will delete it as soon as possible.
10. International Data Transfers
As our business is based in the UK, your information is stored and processed within the UK. If we need to transfer your data to service providers located outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your privacy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy or by contacting you directly if necessary.
12. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at: Seedhouseplants@outlook.com
Cookie Policy
Our website uses cookies to distinguish you from other users and to provide a better browsing experience. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:
- Essential Cookies: These are necessary for the website to function properly (e.g., to remember your shopping cart items).
- Analytical Cookies: These help us understand how visitors interact with our site by collecting data on page views, clicks, and navigation patterns.
- Marketing Cookies: These are used to display relevant ads and promotions to you.
You can adjust your cookie preferences through your browser settings. For more information, please visit our full Cookie Policy.
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